AI is the new cool trendy phrase of our times. Anything that can respond to your message on its own (even if it is a pre-saved reply) gets labeled as artificial intelligence, which is a disgrace and demotivation to the minds actually working on NLP and machine learning.

The wave of conversational interfaces is one of those rising tides that every Tom, Dick and Harry wants to surf without even assessing the needs of their target market. For example, imagine a bot for an e-commerce website that responds on a conditioned pattern and fails to understand the actual user requirements, which (on an e-commerce site) can break into a hell lot of branches. This would not only piss off the user, but also hurt the brand image of the site — contrary to the belief of their marketing team, which tried to keep up with the pace that the industry is going with.

So, what’s next?

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